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button:not(.primary):not(.icon-btn){display:none}.messages-area{padding:15px 10px}.bubble{max-width:84%}.composer{padding:8px}.contact-drawer{width:100%}.connection-card{grid-template-columns:1fr}.connection-visual{min-height:280px;padding:24px}.connection-content{padding:26px}.connection-content h2{font-size:23px}.button-row{flex-direction:column}.login-page{grid-template-columns:1fr}.login-aside{display:none}.login-card{width:min(440px,100% - 28px);padding:20px}.login-copy{margin:55px 0 30px}.login-copy h1{font-size:36px}.page-heading{align-items:flex-start;gap:12px}.toast{bottom:14px;left:14px;right:14px}.modal-backdrop{padding:12px}}@media (width<=420px){.stats-grid{grid-template-columns:1fr}.stat-card{padding:13px}.page-heading{flex-direction:column}.page-heading button{width:100%}}.fatal-error{color:#103d38;background:#f2f8f7;place-items:center;min-height:100vh;padding:24px;display:grid}.fatal-error>div{text-align:center;background:#fff;border:1px solid #dce8e6;border-radius:24px;max-width:520px;padding:42px;box-shadow:0 22px 60px #103d381f}.fatal-error svg{color:#0f8a7c}.fatal-error h1{margin:16px 0 8px;font-size:30px}.fatal-error p{color:#60736f;margin:0 0 22px}.row-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:6px;display:flex}.row-actions button{border:1px solid var(--border);color:#45615d;background:#fff;border-radius:8px;justify-content:center;align-items:center;gap:4px;padding:6px 8px;font-size:10px;font-weight:700;display:inline-flex}.row-actions button:hover{color:#0f766e;border-color:#9dc7c1}.row-actions .danger-ghost{color:#b42318;border-color:#f1c6c2}.row-actions .danger-ghost:hover{background:#fff4f3;border-color:#e69a93}.panel-form{padding:20px}.check-label{align-items:center;grid-template-columns:none!important;gap:9px!important;display:flex!important}.check-label input{height:17px;accent-color:var(--primary);margin:0;width:17px!important}.check-label span{color:#35514d;font-size:11px}.form-hint{color:#71827f;margin:0;font-size:10px;line-height:1.55}.settings-grid{grid-template-columns:minmax(0,.8fr) minmax(0,1.2fr);gap:18px;display:grid}.settings-panel{min-width:0}.settings-save{grid-column:1/-1;justify-content:flex-end;display:flex}.department-list>div>.row-actions{flex:none}.department-list>div>.badge{margin-left:auto}input[type=color]{min-height:42px;padding:4px!important}@media (width<=900px){.settings-grid{grid-template-columns:1fr}.settings-save{grid-column:auto}.row-actions{justify-content:flex-start}.department-list>div{flex-wrap:wrap;align-items:flex-start}.department-list>div>.badge{margin-left:0}.department-list>div>.row-actions{width:100%;padding-left:20px}}.list-tools{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:8px;margin-top:11px;display:grid}.list-tools .search-box{margin-top:0}.start-contact-btn{background:var(--primary);color:#fff;white-space:nowrap;border:0;border-radius:10px;justify-content:center;align-items:center;gap:6px;height:41px;padding:0 12px;font-size:11px;font-weight:800;display:inline-flex}.start-contact-btn:hover{background:var(--primary-dark)}.dashboard-error{align-items:flex-start;gap:16px;max-width:720px;margin:40px auto;padding:26px;display:flex}.dashboard-error>svg{color:#b42318;flex:none;margin-top:2px}.dashboard-error h3{margin:0;font-size:17px}.dashboard-error p{color:var(--muted);margin:7px 0 16px;font-size:12px}.start-contact-warning{border:1px solid var(--border);background:#f4f8f7;border-radius:10px;padding:10px}.origin-note{text-align:left;background:#eef8f6;border:1px solid #cfe8e3;border-radius:10px;margin:12px 0;padding:11px}.origin-note b,.origin-note span{display:block}.origin-note b{color:#0f766e;font-size:11px}.origin-note span{color:#60736f;margin-top:4px;font-size:10px;line-height:1.45}@media (width<=1100px){.list-tools{grid-template-columns:1fr}.start-contact-btn{width:100%}}.rating-note{text-align:left;background:#fff8e8;border:1px solid #f4ddb0;border-radius:11px;margin:12px 0;padding:12px}.rating-note b,.rating-note span,.rating-note small{display:block}.rating-note b{color:#875600;font-size:11px}.rating-note span{color:#b7791f;letter-spacing:.03em;margin-top:5px;font-weight:800}.rating-note p{color:#5f5140;margin:8px 0;font-size:10px;line-height:1.5}.rating-note small{color:#8a7760;font-size:8px;line-height:1.45}.audit-page{--audit-gap:14px}.audit-actions{gap:8px;display:flex}.audit-actions button{border:1px solid var(--border);color:#36524d;background:#fff;border-radius:9px;align-items:center;gap:6px;padding:9px 12px;font-size:10px;font-weight:800;display:flex}.audit-actions .primary{background:var(--primary);color:#fff;border-color:var(--primary)}.audit-filters{grid-template-columns:repeat(4,minmax(130px,1fr)) auto;align-items:end;gap:10px;margin-bottom:12px;padding:14px;display:grid}.audit-filters label{color:#536a66;gap:5px;font-size:9px;font-weight:800;display:grid}.audit-filters input,.audit-filters select{border:1px solid var(--border);color:#193e39;background:#fff;border-radius:9px;height:38px;padding:0 9px;font-size:10px}.icon-refresh{border:1px solid var(--border);width:38px;height:38px;color:var(--primary);background:#fff;border-radius:9px;place-items:center;display:grid}.audit-tabs{gap:8px;margin:0 0 14px;display:flex;overflow:auto}.audit-tabs button{border:1px solid var(--border);color:#5a6f6b;white-space:nowrap;background:#fff;border-radius:10px;align-items:center;gap:7px;padding:10px 14px;font-size:10px;font-weight:800;display:flex}.audit-tabs button.active{color:#fff;background:#123f3a;border-color:#123f3a}.audit-stats{margin-bottom:14px}.audit-table table{min-width:1050px}.audit-table td{vertical-align:top}.table-sub{color:var(--muted);margin-top:3px;font-size:8px;display:block}.audit-action-badge{color:#0f766e;white-space:nowrap;background:#edf7f5;border-radius:7px;padding:5px 7px;font-size:9px;font-weight:800;display:inline-block}.details-cell{max-width:380px}.audit-json{white-space:pre-wrap;word-break:break-word;color:#445a56;background:#f6f8f8;border-radius:7px;max-height:100px;padding:7px;font-size:8px;display:block;overflow:auto}.audit-change{grid-template-columns:1fr 1fr;gap:6px;min-width:260px;display:grid}.audit-change b{color:#60736f;margin-bottom:3px;font-size:8px;display:block}.audit-change code{white-space:pre-wrap;background:#f6f8f8;border-radius:6px;max-height:110px;padding:6px;font-size:7px;display:block;overflow:auto}.muted{color:var(--muted)}.compact{width:30px!important;height:30px!important;padding:0!important}.device-cell{word-break:break-word;max-width:300px;font-size:8px}.pagination{justify-content:center;align-items:center;gap:12px;margin:14px 0;display:flex}.pagination button{border:1px solid var(--border);background:#fff;border-radius:8px;padding:8px 12px;font-size:9px;font-weight:800}.pagination button:disabled{opacity:.45}.pagination span{color:var(--muted);font-size:9px}.timeline-summary{background:#eef8f6;border-radius:10px;margin-bottom:12px;padding:12px}.timeline-summary b,.timeline-summary span{display:block}.timeline-summary b{font-size:12px}.timeline-summary span{color:var(--muted);margin-top:4px;font-size:9px}.audit-timeline{max-height:62vh;padding:4px 4px 4px 16px;overflow:auto}.audit-timeline article{grid-template-columns:12px 1fr;gap:10px;padding-bottom:16px;display:grid;position:relative}.audit-timeline article:before{content:"";background:#d7e5e2;width:1px;position:absolute;top:12px;bottom:-2px;left:5px}.audit-timeline article:last-child:before{display:none}.audit-timeline article>i{background:var(--primary);z-index:1;border-radius:50%;width:11px;height:11px;margin-top:3px}.audit-timeline header{justify-content:space-between;gap:10px;display:flex}.audit-timeline header b{font-size:10px}.audit-timeline header time,.audit-timeline article span{color:var(--muted);font-size:8px}.audit-timeline .audit-json{margin-top:6px}.rating-summary{grid-template-columns:repeat(6,1fr);gap:10px;margin-bottom:14px;display:grid}.rating-summary article{border:1px solid var(--border);text-align:center;background:#fff;border-radius:12px;padding:16px}.rating-summary strong,.rating-summary span{display:block}.rating-summary strong{color:#113f3a;font-size:22px}.rating-summary span{color:var(--muted);margin-top:4px;font-size:9px}.rating-list-admin{padding:8px 18px}.rating-list-admin>article{border-bottom:1px solid #e8efed;grid-template-columns:54px 1fr auto;align-items:start;gap:13px;padding:14px 0;display:grid}.rating-score{color:#a26800;background:#fff5d8;border-radius:12px;justify-content:center;align-items:baseline;width:50px;height:50px;padding-top:12px;display:flex}.rating-score strong{font-size:20px}.rating-score span{font-size:9px}.rating-list-admin header{justify-content:space-between;gap:12px;display:flex}.rating-list-admin header b{font-size:11px}.rating-list-admin header time,.rating-list-admin span{color:var(--muted);font-size:8px}.rating-list-admin p{color:#b7791f;margin:5px 0;font-size:10px}.rating-list-admin blockquote{color:#5f5140;background:#fffaf0;border-left:3px solid #d1b56f;border-radius:0 7px 7px 0;margin:8px 0 0;padding:8px 10px;font-size:9px}.settings-grid{align-items:start}@media (width<=1100px){.audit-filters{grid-template-columns:repeat(2,minmax(140px,1fr)) auto}.rating-summary{grid-template-columns:repeat(3,1fr)}}@media (width<=760px){.audit-actions{flex-direction:column;width:100%}.audit-actions button{justify-content:center}.audit-filters{grid-template-columns:1fr 1fr}.icon-refresh{width:100%}.audit-change{grid-template-columns:1fr;min-width:180px}.rating-summary{grid-template-columns:repeat(2,1fr)}.rating-list-admin>article{grid-template-columns:46px 1fr}.rating-list-admin>article>button{grid-column:2;justify-self:end}.audit-timeline{max-height:70vh}}@media print{.sidebar,.topbar,.audit-filters,.audit-tabs,.audit-actions,.pagination,.toast{display:none!important}.main{margin:0!important}.main-content{background:#fff!important}.page-body{padding:0!important}.audit-page .panel{box-shadow:none!important;border:1px solid #ccc!important}.audit-page{font-size:10px}.audit-table{overflow:visible!important}.audit-table table{min-width:0!important}.audit-table th,.audit-table td{padding:6px!important;font-size:7px!important}.details-cell{max-width:220px}.audit-json,.audit-change code{max-height:none!important;overflow:visible!important}}.conversation-flags{flex-wrap:wrap;align-items:center;gap:6px;min-width:0;display:flex}.conversation-flags>small{text-overflow:ellipsis;white-space:nowrap;max-width:100%;overflow:hidden}.waiting-badge{background:#eaf7f4;border-radius:999px;align-items:center;gap:4px;width:max-content;max-width:100%;margin-top:4px;padding:4px 7px;font-weight:800;line-height:1;color:#0f766e!important;font-size:9px!important;display:inline-flex!important}.waiting-badge.overdue{background:#fff1e8;box-shadow:inset 0 0 0 1px #fed7aa;color:#c2410c!important}.waiting-badge.notice-sent{background:#fff7dc;box-shadow:inset 0 0 0 1px #fde68a;color:#9a6700!important}.waiting-badge.compact-wait{margin-top:0;padding:3px 6px;font-size:8px!important}.conversation-head{height:auto;min-height:68px;padding-top:8px;padding-bottom:8px}.customer-typing{color:#55716d;background:#edf7f5;border-top:1px solid #dfe9e6;align-items:center;gap:4px;min-height:27px;padding:5px 18px;font-size:10px;display:flex}.customer-typing span{background:#0f766e;border-radius:50%;width:5px;height:5px;animation:1.1s ease-in-out infinite typingPulse}.customer-typing span:nth-child(2){animation-delay:.15s}.customer-typing span:nth-child(3){margin-right:3px;animation-delay:.3s}@keyframes typingPulse{0%,60%,to{opacity:.35;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}.audit-stats{grid-template-columns:repeat(5,minmax(0,1fr))}.settings-panel input[type=number]{border:1px solid var(--border);color:#17312f;background:#fff;border-radius:9px;height:42px;padding:0 11px}@media (width<=1100px){.audit-stats{grid-template-columns:repeat(3,1fr)}}@media (width<=760px){.waiting-badge:not(.compact-wait){font-size:8px!important}.audit-stats{grid-template-columns:1fr 1fr}.customer-typing{padding-left:12px}}

/* v1.6.0 — painel administrativo de avaliações */
.evaluation-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:18px}.evaluation-kpis article{background:#fff;border:1px solid var(--border);border-radius:18px;box-shadow:var(--shadow);padding:20px;display:flex;flex-direction:column;gap:5px}.evaluation-kpis strong{font-size:27px;color:#0d403b}.evaluation-kpis span{font-size:12px;color:var(--muted)}.evaluation-overview-grid,.evaluation-rank-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-bottom:18px}.evaluation-chart-card{padding:0 20px 22px}.pie-wrap{display:grid;grid-template-columns:minmax(180px,240px) 1fr;align-items:center;gap:26px;min-height:260px}.evaluation-pie{width:220px;aspect-ratio:1;border-radius:50%;display:grid;place-items:center;margin:auto;box-shadow:inset 0 0 0 1px #dbe8e5}.evaluation-pie>div{background:#fff;width:54%;aspect-ratio:1;border-radius:50%;display:flex;flex-direction:column;align-items:center;justify-content:center;box-shadow:0 6px 22px #0d403b18}.evaluation-pie strong{font-size:28px;color:#0d403b}.evaluation-pie span{font-size:10px;color:var(--muted)}.pie-legend{display:flex;flex-direction:column;gap:10px}.pie-legend>div{display:grid;grid-template-columns:12px 1fr auto;align-items:center;gap:9px;font-size:12px}.pie-legend i{width:10px;height:10px;border-radius:50%}.pie-legend b{color:#0d403b}.sentiment-bars{display:flex;flex-direction:column;gap:22px;padding-top:18px}.sentiment-bars article header{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px;font-size:12px}.sentiment-bars article>div{height:11px;background:#edf3f1;border-radius:999px;overflow:hidden}.sentiment-bars article>div i{height:100%;display:block;border-radius:999px;min-width:0}.sentiment-bars i.positive{background:#0f766e}.sentiment-bars i.neutral{background:#eab308}.sentiment-bars i.negative{background:#dc2626}.evaluation-ranking{padding:0 18px 18px}.evaluation-ranking-list{display:flex;flex-direction:column;gap:8px}.evaluation-ranking-list article{display:grid;grid-template-columns:30px 1fr auto;align-items:center;gap:10px;border:1px solid var(--border);border-radius:12px;padding:10px 12px}.evaluation-ranking-list .rank{width:25px;height:25px;border-radius:50%;display:grid;place-items:center;background:#e7f5f2;color:#0f766e;font-size:10px;font-weight:800}.evaluation-ranking-list article>div{display:flex;flex-direction:column;min-width:0}.evaluation-ranking-list b{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.evaluation-ranking-list small{font-size:9px;color:var(--muted)}.evaluation-ranking-list article>strong{font-size:13px;color:#0d403b}.rating-list-admin>.panel-head{padding:0 4px}.evaluations-page .audit-filters{grid-template-columns:repeat(6,minmax(0,1fr))}.muted{color:var(--muted);font-size:12px;padding:12px}.evaluations-page .rating-list-admin>article{margin-left:0;margin-right:0}
@media (max-width:1100px){.evaluation-kpis{grid-template-columns:repeat(2,1fr)}.evaluation-overview-grid,.evaluation-rank-grid{grid-template-columns:1fr}.evaluations-page .audit-filters{grid-template-columns:repeat(3,1fr)}}
@media (max-width:760px){.evaluation-kpis{grid-template-columns:1fr 1fr;gap:10px}.evaluation-kpis article{padding:15px}.evaluation-kpis strong{font-size:21px}.pie-wrap{grid-template-columns:1fr}.evaluation-pie{width:190px}.evaluations-page .audit-filters{grid-template-columns:1fr 1fr}.evaluation-ranking-list article{grid-template-columns:28px 1fr auto}}
@media print{.evaluations-page .audit-filters,.evaluations-page .audit-actions,.evaluations-page .pagination{display:none!important}.evaluation-overview-grid,.evaluation-rank-grid{grid-template-columns:1fr 1fr!important}.evaluation-pie{print-color-adjust:exact;-webkit-print-color-adjust:exact}}

.availability-select{margin-top:5px;background:#0d3f3a;color:#dff7f2;border:1px solid #39706a;border-radius:6px;padding:4px;font-size:11px;max-width:145px}.availability-select.available{border-color:#35d399}.availability-select.paused,.availability-select.away{border-color:#f4b860}.availability-dot{width:10px;height:10px;border-radius:50%;display:inline-block}.availability-dot.available{background:#22c55e}.availability-dot.busy{background:#3b82f6}.availability-dot.paused{background:#f59e0b}.availability-dot.away{background:#94a3b8}.availability-dot.offline{background:#64748b}.agent-load-list,.alert-list,.help-list,.history-list{display:grid;gap:8px;padding:14px}.agent-load-list article,.alert-list article,.help-list article,.history-list article{display:flex;align-items:center;gap:10px;padding:10px;border:1px solid #dfeae8;border-radius:9px}.agent-load-list article div,.history-list article div{flex:1;display:grid}.agent-load-list article span{margin-left:auto;font-size:12px}.alert-list article{display:grid}.alert-list article.critical{border-left:4px solid #dc2626}.alert-list article.warning{border-left:4px solid #f59e0b}.operations-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.bubble.pending{opacity:.82;border:1px dashed #f59e0b}.bubble.failed{border:1px solid #dc2626}.bubble footer small.pending{color:#b45309}.bubble footer small.failed{color:#dc2626}.bubble footer small button{margin-left:6px;border:0;background:transparent;color:inherit;text-decoration:underline;cursor:pointer}.danger-soft{color:#a11;background:#fff1f1}.history-list button{margin-left:auto}.origin-note{margin:10px 0}.contact-drawer{overflow:auto}@media(max-width:900px){.operations-grid{grid-template-columns:1fr}}

.schedule-form{min-width:min(760px,85vw)}
.schedule-editor{border:1px solid #dbe7e5;border-radius:16px;padding:14px;background:#f8fbfa;display:grid;gap:10px}
.schedule-day{display:grid;grid-template-columns:170px 1fr;gap:12px;align-items:start;padding:8px 0;border-bottom:1px solid #e6efed}
.schedule-day:last-child{border-bottom:0}
.schedule-day-name{margin:7px 0 0}
.schedule-intervals{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.schedule-interval{display:flex;gap:7px;align-items:center;flex-wrap:wrap}
.schedule-interval input[type=time]{width:125px}
.two-columns{display:grid;grid-template-columns:1fr 1fr;gap:12px}
@media(max-width:720px){.schedule-form{min-width:0}.schedule-day{grid-template-columns:1fr}.two-columns{grid-template-columns:1fr}.schedule-interval input[type=time]{width:115px}}

/* v2.1.1 — modais de expediente responsivos e roláveis */
.modal-backdrop{
  overflow-y:auto!important;
  overflow-x:hidden!important;
  align-items:flex-start!important;
  justify-items:center!important;
  padding:16px!important;
  overscroll-behavior:contain;
}
.modal{
  width:min(980px,calc(100vw - 32px))!important;
  max-height:calc(100vh - 32px)!important;
  max-height:calc(100dvh - 32px)!important;
  overflow-y:auto!important;
  overflow-x:hidden!important;
  margin:auto!important;
  position:relative;
  scrollbar-gutter:stable;
}
.modal-head{
  position:sticky;
  top:-22px;
  z-index:20;
  background:#fff;
  border-bottom:1px solid var(--border);
  margin:-22px -22px 18px;
  padding:22px 22px 14px;
}
.schedule-form{
  min-width:0!important;
  width:100%!important;
  padding-bottom:4px;
}
.schedule-editor{
  min-width:0;
  width:100%;
}
.schedule-day{
  grid-template-columns:minmax(145px,170px) minmax(0,1fr);
}
.schedule-intervals,.schedule-interval{min-width:0}
.schedule-form>.primary.full{
  position:sticky;
  bottom:-22px;
  z-index:15;
  width:calc(100% + 44px);
  margin:10px -22px -22px;
  min-height:52px;
  border-radius:0 0 17px 17px;
  box-shadow:0 -10px 24px rgba(7,31,30,.12);
}
@media(max-width:720px){
  .modal-backdrop{padding:8px!important}
  .modal{
    width:calc(100vw - 16px)!important;
    max-height:calc(100vh - 16px)!important;
    max-height:calc(100dvh - 16px)!important;
    padding:16px!important;
    border-radius:14px;
  }
  .modal-head{
    top:-16px;
    margin:-16px -16px 14px;
    padding:16px 16px 12px;
  }
  .schedule-day{grid-template-columns:1fr!important}
  .schedule-day-name{margin:0}
  .schedule-interval{width:100%}
  .schedule-interval input[type=time]{flex:1;min-width:0;width:auto!important}
  .schedule-form>.primary.full{
    bottom:-16px;
    width:calc(100% + 32px);
    margin:10px -16px -16px;
    border-radius:0 0 14px 14px;
  }
}